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Service & support

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Frequent Asked Questions
Product Registration

We have a team of help-desk and technical staff dedicated solely to customer service.

We are capable of assisting  nationwide with installation advice; plumber assistance by commissioning new installations in large fitouts; pre-hand-over Billi inspections;  faults and breakdowns; filter replacement; reconditioning older units, etc...

We have service agents and technicians nationwide for all our brands, and our own workshops in Auckland and Wellington. For service and technical advice, please contact us:
P: 0800 636-0-636


Our Guarantee

We offer a 100% guarantee. If you are not happy with your product, please get in touch for a speedy resolution:
P: 0800 636-0-636

Sales support

We pride ourselves on our amazing sales support. Please contact us for any assistance you may require.
P: 0800 636-0-636
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