PLEASE NOTE: As your Schwan appliance is always full of hot water, we recommend a drained drip tray should be used in those applications where any leakage could cause property damage.

WARRANTY PERIOD: For residential installations, the Warranty period is for two years. For commercial installations, (maximum 8 staff), the Warranty period is for one year.

Please keep all Purchase and Plumber’s installation Invoices as verification of Warranty commencem ent d ate. The Warranty will be for 24 months (residential) or 12 months (commercial) from date of installation.

If you are unable to provide proof of installation date, then the Warranty will be for 25 months (residential) or 13 months (commercial) from date of purchase.

WARRANTY COVERAGE: Schwan provides a comprehensive parts and labour Repair or Replacement Warranty. Repair or Replacement will be at Schwan’s discretion, and must be carried out by an authorised Schwan Service Agent. The Warranty covers defects in materials and manufacturing only, and repairs will normally be carried out in your home or commercial premise free of charge during the warranty period.

However, in areas more than 25 km from an authorised Schwan Service Agent, you may be charged for some travel and associated costs.

Alternatively, Schwan may require you to return your unit to Schwan so that Schwan can provide you with a replacement unit free of charge. In this case, Schwan will pay the necessary freight charges, and you will need to take responsibility for the removal of the faulty unit, and installation of the replaceme nt unit.

Any product replaced or repaired under this Warranty will be covered by the remaining portion of the original product’s Warranty period, or 6 months, whichever is the greater.

WARRANTY EXCLUSIONS: This Warranty does not cover damage, deterioration, or malfunction resulting from accident, misuse, neglect, abuse, unauthorised modification, fire, water, lightning or other acts of nature, incorrect installation, poor water quality, repair or attempted repair by anyone other than an authorised Schwan Service Agent, or external causes such as
electric power fluctuation or failure. Filter cartridges are not covered by this Warranty, as these are a consumable item, and water conditions and usage vary, which can affect the effective life
of the filter.

LEGISLATION: Nothing in this Warranty overrides Schwan’s responsibilities under the Consumer Guarantees Act for residential installations.

The owner agrees that the Consumer Guarantees Act does not apply to commercial installations.



Billi New Zealand Limited T/A Merquip