Merquip Ltd fully stands behind your Billi drinking water appliance, and provides a parts and labour warranty, except when the failure is due to accident, misuse, neglect or damage, water conditions, failure to comply with instructions in the Installation Guide or User Guide booklets, or faulty installation by a person not accredited by Merquip Ltd (please refer to the individual product pages for the related warranty cards).

The owner may be responsible for costs of removal, freight, and reinstallation if the appliance has to be returned to Merquip Ltd or an Accredited Service Agent, and for travelling charges for tradespersons or Accredited Service Agents.This Warranty excludes damage resulting from any non-operation of the appliance or any consequential damages to any other property or chattels.

Any liability of Merquip Ltd will be limited to replacement or repair of the appliance or payment of the cost of such replacement or repair at the absolute discretion of Merquip Ltd.
This Warranty covers installation within New Zealand, is applicable to the original registered purchaser only, and overrides any previously implied conditions. Nothing in this Warranty sets aside any of Merquip Ltd’s obligations under the Sale of Goods Act.

*These sections of Terms & Conditions are applied only to the filtered water systems



Every Billi drinking water appliance is manufactured under a certified quality control system. The Billi Quadra has been tested and complies with all required standards including: Watermark Licence Number W527; Tested to AS3498 and AS/NZS4020; AS/NZS ISO 9002 Certificate Number QEC 11627; C-Tick approved; Complies with AS1428 requirements for Access for the Disabled.


To assist us to process any future warranty claim you may have, kindly visit to complete the product warranty registration form online.

Please ensure that a copy of the sales receipt is uploaded during the online Product Warranty Registration Process.